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COVID-19 Update

Please see our latest client guidelines below

We have COVID-19 safety practices in place - ensuring a safe environment for our clients

Last updated: 19th July 2021

Following the easing of national restrictions from 19th July, we will be taking a cautious approach ensuring a safe environment for clients and staff.

The following safety measures are in place:

  • Please ensure you wear a face covering at all times on our premises and adhere to social distancing guidelines.
  • If there is a reason why you aren't wearing a mask we may need to meet you outside and a member of staff will bring your pet into practice.
  • If we are operating an open door policy we will only accept 1 person per pet.
  • Please use hand hygiene stations when entering the building.
  • Our preferred payment option is by card or online via our website.
  • We may on occasion be operating a closed-door policy but our team will provide clear instruction on what to do with your pet when you arrive.
  • If you are self-isolating or experiencing any symptoms please DO NOT visit the practice and reschedule or book an alternative video or telephone consultation.

Advice if you are self-isolating

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Company's registered name: Independent Vetcare Ltd
Registered number: 07746795 - Registered Address: The Chocolate Factory, Keynsham, Bristol BS31 2AU
Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities under reference number: FRN738010